Please take a few minutes to read through our terms and conditions and familiarise yourself with them. Should you have any questions or require a hard copy of any of the terms and conditions, please contact our Customer Service Team on 07 5593 8977.

You can also view our Privacy and Spam Policy.

Introduction

  1. This website (‘www.springbokfoods.com’) (Site) is operated by Springbok Foods Pty Limited ABN 32 110 922 033 (us, we, our).
  2. By visiting and using the Site you accept and agree to be bound by the following website Terms and Conditions of Use (Terms). If you do not accept these website Terms, do not use the Site.
  3. We may change these website Terms at any time without notice. Please review these website Terms regularly to ensure you are aware of any changes made.
  4. It is your responsibility to clarify any of these terms and conditions should they not be clearly understood and this may be done by emailing us or telephoning us and requesting to speak to a member of our management team.

Purchasing through the Site

  1. We collect and use your Personal Information in accordance with our Privacy Policy, which can be viewed here.
  2. We only ship to Australian addresses at this point in time. Should you wish to purchase from us and have the products delivered outside of Australia then you need to contact us to make a special arrangement for the delivery of the products. Certain products may not be shipped outside of Australia due to internal or external regulations.

Liquor Sales

  1. Under the Australian liquor control reform act of 1998 it is an offence to supply alcohol to any person under the age of 18 years of age. These penalties exceed $6000. For any person under the age of 18 years of age purchasing or receiving liquor the penalty exceeds $500. By choosing to order liquor through our website you warrant that you are at least 18 years of age and are legally allowed to purchase liquor according to the liquor regulations of your Australian state as well as that of the State of Queensland.
  2. If you choose to purchase liquor from us we will supply the liquor to you under the conditions of our liquor licenses; those licenses being Queensland Wholesale Liquor License no.: 49403640 and Queensland Retail Liquor License no.: 46106423.
  3. We reserve the right to change your order and/or restrict the delivery of liquor products to anyone should we believe at the time that the delivery of the liquor products will contravene any of the conditions of our liquor licenses or the liquor laws of Australia.
  4. Notwithstanding any other liquor law or regulation that is applicable to the sale and consumption of alcohol, under the conditions of our Retail liquor license we may sell alcohol products if bought together with grocery items as part of a gift pack.
  5. Under the conditions of our Wholesale Liquor license we may sell you alcohol products if bought using a valid wholesale or retail liquor license. We will not deliver wholesale alcohol products unless you have supplied us with a valid liquor license number at the time of or prior to placing an order.

Gift Vouchers/Gift Cards

  1. Valid for 6 months from date of issue.
  2. Not exchangeable nor redeemable for cash. They can only be used to purchase products we stock.
  3. The recipient must use full value of voucher when making a purchase. We are not required by Australian law to give change on a voucher.
  4. Vouchers bought in our stores are redeemable in any of our stores across Australia.
  5. Vouchers bought in store may not be redeemed online.
  6. Online vouchers may only be used in our online website shop

Returns Policy

  1. We will gladly refund or credit goods returned within a reasonable time (generally 14 days from receipt) provided the goods are in a resell-able condition, in the original packaging and are not a special order item or a clearance item such as those close to or past best-by-date products.
  2. Perishable products that have not been correctly refrigerated at a temperature of less than 4 degrees Celsius or frozen products that have not been kept in a freezer at a temperature below -10 degrees Celsius are deemed not in a re-sellable condition.
  3. “special order” items are goods that are not in stock at the time of an order, or products that we do not normally stock on an ongoing basis or specifically ordered to meet a order request.
  4. Returns and exchanges can ONLY be authorised by us, so please confirm beforehand how and where to return items prior to returning them. Please don’t just return items as it disrupts the efficiency of our processes.
  5. Right of refusal for the return or exchange of products is at the sole discretion of Springbok Foods, except where the Trade Practices Act of Australia makes allowance.
  6. At our sole discretion the returned product(s) may be subject to a restocking fee of up to 20% of the purchase price to cover the costs incurred by us in handling returns.

Delivery of Goods

  1. We place great importance on the fast and reliable delivery of your orders, however please note that delivery times are estimates only and we shall not be liable for any delays.
  2. Once the goods have arrived at the point of delivery then the goods will be at your risk.
  3. If you fail or refuse to take delivery of the goods, then in addition to all other rights and remedies of Springbok Foods, you shall be liable for any and all loss and damage (including consequential loss and damage) suffered or incurred by Springbok Foods as a result thereof and, at our discretion, we may charge a restocking fee of up to 20% of the purchase price.

Registration on the Site

  1. The Site offers a ‘My Account’ facility (Account) to users who register their details with us for use on the Site (Registered Users). The ‘My Account’ facility enables Registered Users to view historical orders and change their password among other functions. By becoming a Registered User, you acknowledge and agree that we may email, post or include in any delivery of Goods you order from us news or special offers we provide on behalf of third parties (Special Offers). You can opt out of receiving this information, news or special offers by contacting us in accordance with the Privacy Policy, which can be viewed here.
  2. You are only eligible to apply for an Account if you are over 18 years of age. By submitting your application for an Account you warrant to us that you are over 18 years of age.
  3. The mere fact that you have a website account does not automatically extend any line of credit to you. Any line of credit and or the terms of such credit will only be authorised in a separate account application together with the appropriate credit verification process being performed by Springbok Foods. Please contact us should you like to enquire about these account facilities.
  4. If all your details required by us are not captured correctly then you cannot access the website Account facility. We may require additional information and we reserve the right to decline, suspend or terminate your Account at any time in Our absolute discretion.
  5. When you register as a Registered User, you will receive a user name and password to be used to identify you on the Site. You may not have more than one Account or user name.
  6. You are responsible for maintaining the confidentiality of your user name and password and you will be liable for any breach of privacy arising from unauthorised access to the Site caused by or connected with your disclosure of your user name or password.
  7. You are responsible for all fees and charges incurred on your Account arising from access to your Account through your user name and password, irrespective of who uses your Account.
  8. You must immediately notify us if you suspect or become aware of any unauthorised use of your password or Account, or any other breach of the Site’s security. You must immediately change your password if you suspect a security breach. The Site will contain a facility to change your password or if this facility is not available, we can be contacted by telephone on 07 5593 8977. If, in our opinion, your user name or password is being used contrary to these Website Terms or any privacy or other laws, we may immediately suspend or cancel your Account upon such conditions as We think are appropriate.

Content and Intellectual Property

  1. The content, layout, design, concept and organisation of the Site (Content) is or may be the subject of patent, copyright, trade mark, design, confidentiality or other intellectual property rights (Intellectual Property) belonging or licensed to us.
  2. Subject to your compliance with these website terms, we grant you a temporary, non-exclusive licence to download, print or otherwise reproduce in unaltered form a single copy of any Content (save for any material for which express notice is given to the contrary by these website Terms for regular personal, non-commercial use, or for non-commercial information purposes only within your organisation.
  3. Certain material provided or available on or through the Site may be stated to be subject to special or additional rules or conditions which will form part of these website Terms.
  4. By visiting and using the Site you acknowledge and agree that:
    1. We own all right, title and interest in, or are otherwise licensed to use the Intellectual Property in the content and you will not do anything to:
      1. hinder, impede, invalidate or challenge our ownership, entitlement to use, or registration of any part of the Intellectual Property in the content; or
      2. which might diminish the value of the Intellectual Property in the content; and
    2. any use, downloading, copying, adaption, modification, communication, distribution or reproduction of the Site, the content or the Intellectual Property in the content other than as expressly permitted by these website Terms or by law is strictly prohibited, unless you have obtained our prior written consent (which we can withhold in our absolute discretion).
  5. Where our Intellectual Property contains any of our registered or unregistered trade marks, you must not use any of those trade marks:
    1. in or as the whole or part of your own trade marks;
    2. in connection with activities, products or services which are not ours;
    3. in a manner which may be confusing, misleading or deceptive; or
    4. in a manner that disparages us or our products or services (including the Site).
  6. You agree to use the Site and it’s content for lawful purposes only.

Content

  1. We derive our information from sources which we believe to be accurate and up to date at the time of publication.
  2. All information provided on the Site is provided in good faith. However, we:
    1. do not make any representation or warranty that the information provided is timely, reliable, accurate or complete; and
    2. will not be liable for any claim or loss resulting from any action taken, or reliance made by you on any information, material or advice provided on the Site, or for any incorrect or misleading information provided on the Site.
  3. Any change or modification to the Site or these Website Terms is effective immediately upon them being posted on the Site. If any such change or modification is unacceptable to you, do not use the Site. If following any such change or modification you continue to use the Site or Content, then you will be deemed to have accepted those changes or modifications.

Privacy & Security

  1. When you place orders or access your account information on the Site, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Confidential information, such as your address, credit card details and order history, is not stored on the web server but on our own database, which is protected against unauthorised access and administered in accordance with our Privacy Policy.
  2. The Site is tested and certified to address concerns about possible hacker access to your confidential data. While our Site testing cannot and does not guarantee security, we use reasonable efforts to meet payment card industry guidelines for remote web server vulnerability testing to help protect your personal information from hackers. Our Site security measures do not mean the Site is hacker proof and our security measures cannot and do not protect any of your data that may be shared with other servers that are not secure, such as credit card processing networks or off-line data storage, nor does it protect you from other ways your data may be illegally obtained.
  3. “Cookies” are small pieces of information sent by a web server and stored by your browser on your computer’s hard drive so it can later be read back from that browser. This allows your browser to remember some specific information. Our cookies enable us to store items in your shopping cart and to identify you on return visits. Most browsers automatically accept cookies, but you can usually change your browser to prevent this. However, while most of the content of our web site can be viewed without accepting cookies, the shopping cart features of the Site will not function properly when cookies are disabled.

Disclaimer

  1. All information, advice or other data on the Site is provided as general information only and should not be relied upon.
  2. We make no representation and give no warranty or undertaking (express or implied) as to the timeliness, accuracy, completeness, effectiveness or reliability of the Site or its Content for any particular purpose.
  3. We will not be responsible or liable for any loss, damage, injury or other claim or outcome arising from your reliance upon the Site, or the Site’s inability to meet your needs.
  4. We have no control over and are not responsible for the content of any third-party sites linked to or framed within the Site, or any third-party advertisements and we expressly disclaim (and do not endorse or verify) the accuracy or reliability of the content on any such third-party websites. Those links are provided for your convenience only and may not remain current or be maintained. Website links on this Site should not be construed as an endorsement, approval or recommendation by Us of the linked web site or its content. We are not responsible for the content or privacy practices associated with linked web sites. When viewing a third party site, you should read the terms, conditions and privacy statements detailed on that site. Your use of or reliance upon such third-party websites is at your own risk.
  5. We are based in Oxenford, Queensland, Australia. You must ensure that your access to the Site is not illegal or prohibited by laws which apply to you.
  6. Your use of and any reliance you place upon the Site and its content are entirely at your own risk. When using the Site, information will be transmitted over a medium which, in many cases, is beyond our jurisdiction and control and that of our suppliers. Information and files available from the Site cannot be guaranteed to be secure, free from computer viruses or other faults or defects and you should scan and check such data accordingly. We do not warrant and cannot ensure the security of any information you may transmit to us.
  7. We will not be responsible for any delay, failure, interruption, or corruption of any data or other information transmitted in connection with your use of the Site, which is beyond Our control. For the avoidance of doubt, We do not accept responsibility for any interference or damage to your computer system which may arise in connection with your use of the Site or any linked website.

Liability

  1. To the fullest extent permitted by law:
    1. all conditions and warranties concerning the Site and the content (whether as to quality, outcome, fitness, care, skill or otherwise) expressed or implied by statute, common law, equity, trade, custom or usage or otherwise are expressly excluded;
    2. in no event will we (or our officers, employees, agents, contractors, licensors, suppliers, or any other third parties mentioned on the Site) be liable for any loss, costs or damages (including, without limitation, economic or consequential loss, lost profits or special damages) resulting from your use of or inability to use the Site or the content;
    3. We are not liable to you or to any third party for any personal injury, including death, caused by access to, use or misuse of the Site, the content or the services;
    4. any claims arising in connection with your use of the Site, the content or the services must be brought within 30 days of the date of the event giving rise to such action occurred; and
    5. remedies under these Website Terms are exclusive and are limited to those expressly provided for in these Website Terms.
  2. Where legislation implies any condition or warranty which cannot be lawfully excluded or modified, that condition or warranty will be deemed included but our liability will be limited as follows:
    1. if the breach relates to goods:
      1. the replacement of the goods or the supply of equivalent goods;
      2. the repair of such goods;
      3. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
      4. the payment of the cost of having the goods repaired; and
    2. if the breach relates to services:
      1. the supplying of the services again; or
      2. the cost of having the services supplied again.

General

  1. Your rights and obligations under these Website Terms may not be transferred or assigned directly or indirectly without Our prior written consent. We may transfer or assign Our rights and obligations under these Website Terms.
  2. To the extent that any part of these Website Terms are invalid, unenforceable, illegal, void or voidable for any reason, these Website Terms will be construed and be binding as if the invalid, unenforceable, illegal, void or voidable part had been read down or deleted to the extent necessary to overcome the difficulty.
  3. Our rights and remedies under these Website Terms cannot be waived except in writing signed by Us. Our Delay in exercising a right or remedy does not constitute a waiver of that right or remedy, nor does Our waiver (either wholly or in part) of a right operate as a subsequent waiver of the same right or of any of Our other rights.
  4. We will not be responsible or liable for failure to perform any obligation under these Website Terms if such failure is caused by the occurrence of any matter beyond Our reasonable control including, without limitation, industrial disputes, internet and communications outages, fire, flood, war, explosion, accident or act of God.
  5. These Website Terms are governed by and construed in accordance with the law of the State of Queensland and the Commonwealth of Australia, and each party must submit to the non-exclusive jurisdiction of the courts of that State and of the Commonwealth of Australia.